Ana Müller
Ana is a degree-holder in Education from PUC-Rio and has a Master's in Brazilian Education from UFRGS, with training and work as a mentor since 2006. Throughout her career, she has led customer experience and team development projects in retail commerce, hospitality, major events and public and private educational institutions. Her specialty is bringing together performance and leadership with well-being, sensitivity to diversity and equity, providing support so that professionals achieve their goals in a sustainable way.
LinkedInProfessional experience
Leadership in hospitality and major events
Implemented development and performance projects in hospitality and major events operations, including Hotel Jequitimar Spa & Resort, Sheraton Grand Rio, WSL House Saquarema and Insólito Boutique Hotel & Spa.
Background in commerce and education
She held leadership positions in retail commerce and in public and private educational institutions, with work focused on customer experience, team development and engagement and effectiveness of communication between project and process participants.
Individual and group mentoring
She has applied individual and group mentoring since 2010, having supported executives from companies and institutions such as Sheraton Grand Rio, Fundação Getulio Vargas, BRAdvisors, Nomos and Salesforce.
- Degree in Education – Pontifical Catholic University of Rio de Janeiro (PUC-Rio)
- Master's in Brazilian Education – Federal University of Rio Grande do Sul (UFRGS)
- Specialisation in leadership development and customer loyalty (since 2006)
- Founding member of a diversity committee in her field of activity
- Mentor since 2006, with individual and group practice since 2010
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