Do you spot conflicts before they erupt or merely fight fires?
Poorly handled workplace friction drains energy, causes talent churn, and stalls business execution. The mark of an accomplished executive is not the complete absence of tension, but the ability to transform differences into innovation and lasting agreements. This diagnostic maps your proactive perception, emotional composure, and mediation techniques.
Fundamentação Científica & Teórica
Upskill proprietary framework based on the TKI conflict mode model (Competing, Collaborating, Compromising, Avoiding, and Accommodating) and interest-based negotiation from the Harvard Negotiation Project.
Referência: Thomas, K. W., & Kilmann, R. H. (1974). Thomas-Kilmann Conflict Mode Instrument. Xicom; Fisher, R., Ury, W. L., & Patton, B. (2011). Getting to Yes. Penguin.
- 12 situations
- ~4 min minutes
- Result straight away
Answer honestly based on your real conduct during difficult team tensions. Takes ~4 minutes.
Do you notice interpersonal friction among team members before it harms project deadlines?
When a team member brings a grievance regarding a colleague, what do you do?
Do you recognize the systemic triggers that spark conflict most often in your team?
How do you handle heated intellectual debate during strategy meetings?
When you are directly confronted or challenged by a direct report in public:
When mediating a dispute between two peers, do your personal affinities interfere?
Can you hold reflective silence during tough conversations without nervously rushing to fill it?
When your executive decision is severely criticized by the team or peers:
When two team members engage in open dispute, what is your approach?
Do you adapt your communication tone according to the behavioral profile of each party?
When conflict stems from ambiguous role boundaries or conflicting responsibilities:
After mediating a challenging conflict and agreeing on next steps:
Empreendedor / Motivador
By dimension
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Unresolved conflicts carry steep corporate costs.
Uncovering your conflict handling baseline is just the beginning. On the Upskill corporate platform, you practice real-world workplace mediation supported by senior executive mentors and 24/7 mentorAI.
Want this diagnostic by email?
We send the result with the breakdown by dimension. Optional — your result is already above.
What now?
This diagnostic points to the gap. Development happens with method: a human mentor in the sessions and mentorIA 24/7 between them, running the same methodology.